Privacy Policy
Last Updated: [21 March 2025]
1. Introduction
At F9 Host, we value your privacy and are committed to protecting the confidentiality, integrity, and security of your personal information. This Privacy Policy explains how we collect, use, store, process, and disclose the information you provide when accessing our website, signing up for our WordPress hosting services, using our free trial, or interacting with us in any other way. This policy applies to all users including visitors, potential clients, agents, affiliates, service providers, and their respective personnel.
2. Information Collection
2.1 Personal Information
While using our services, we may collect personal information such as your name, email address, billing details, phone number, mailing address, and any other information necessary to provide you with a seamless hosting experience. This information is essential for creating and managing your hosting account, delivering customer support, processing payments, and offering additional benefits.
2.2 Non-Personal Information
When you visit our site, we automatically collect non-personal information. This includes technical details such as your IP address, browser type, operating system, and other data that is publicly available through your device. Additionally, we gather usage data—including pages visited, time spent on each page, and navigation paths—to help us analyze trends and improve our services.
Note: We do not knowingly collect personal information from children under the age of 13.
3. Use of Information
We use the information collected from you for the following purposes:
- Provision and Management of Services: To set up, maintain, and support your WordPress hosting account, including server setup, maintenance, and technical support.
- Personalization and Website Improvement: To customize and enhance our website based on your preferences and feedback, ensuring a user-friendly experience.
- Notifications and Communications: To send you important service-related notifications, administrative updates, billing reminders, and, where permitted by law and your consent, marketing communications, promotions, or offers.
- Research and Analysis: To conduct research, analysis, and troubleshooting to improve our services and overall website functionality.
- Security and Protection: To implement measures that protect your data and our services, such as multi-factor authentication and secure payment gateways, and to prevent unauthorized access, spam, or malicious activity.
- Recruitment: To process applicant data when you apply for positions with F9 Host.
We do not sell, rent, or lease your personal data to third parties. Your privacy is our highest priority, and we are dedicated to maintaining our longstanding reputation for protecting your information.
4. Data Security
We implement comprehensive measures to protect your personal information from unauthorized access, alteration, or deletion. Our security practices include:
- Data Encryption: All sensitive data is encrypted to prevent unauthorized decoding.
- Firewall Protection: Robust firewall systems safeguard our data and systems against external threats.
- Secure Socket Layer (SSL): SSL technology secures the connection between your browser and our servers, ensuring your data is transmitted safely.
- Access Controls: Only authorized personnel have access to your personal information, and we enforce strict access control policies.
- Continuous Monitoring: Our systems are monitored 24/7 to detect and respond to any unauthorized attempts to breach our security measures.
While we strive to protect your data using industry-standard measures, no security system is completely foolproof. In the unlikely event of a breach, we will take immediate steps to contain and remediate the issue, and notify affected users as required by law.
5. User Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You have the right to request corrections to any inaccurate or incomplete personal information.
- Deletion: Subject to legal obligations, you can request the deletion of your personal information.
- Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
- Objection: You have the right to object to the processing of your personal information.
- Data Portability: You may request the transfer of your personal information to another service provider.
To exercise these rights, please contact us using the information provided in Section 11.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies allow us to remember your preferences and provide personalized content. You can manage your cookie preferences through your browser settings at any time.
7. Third-Party Links
Our site may contain links to third-party websites that are not operated by F9 Host. This Privacy Policy applies solely to information collected by us. We encourage you to review the privacy policies of any third-party sites you visit.
8. Updates to the Privacy Policy
F9 Host may update this Privacy Policy periodically in response to changing legal, technical, or business developments. If we make material changes, we will notify you via your registered email address and update the “Last Updated” date at the top of this policy.
9. Data Breach
In the event of a data breach that compromises the security or integrity of your personal information, we will take prompt action to mitigate the breach. Our process includes:
- Investigating the breach to determine its scope and cause.
- Containing and remediating the breach to prevent further unauthorized access.
- Notifying affected users and relevant authorities as required by law.
- Providing guidance to affected users on steps they can take to protect themselves.
Despite our best efforts, no system is completely secure. We commit to taking all reasonable measures to protect your data and to notify you promptly in the unlikely event of a breach.
10. Legal Basis for Processing (EU GDPR & CCPA)
If you are located in the European Union or California, please note that we process your personal information in accordance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This means:
Under the GDPR, you have the following rights:
- The right to access your personal information
- The right to correct your personal information
- The right to delete your personal information
- The right to object to the processing of your personal information
- The right to restrict the processing of your personal information
- The right to data portability
- The right to complain to a supervisory authority
Under the CCPA, you have the following rights:
- The right to know about the personal information we collect and how it is used and shared
- The right to delete personal information (subject to certain exceptions)
- The right to opt-out of the sale or sharing of your personal information
- The right to non-discrimination for exercising your CCPA rights
To exercise your rights under GDPR or CCPA, please contact us as provided in Section 11.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Mailing Address: c/o Legal Department, Shop:1, 1st Floor, FN Tower, near Picnic Spot Gate, Indira Nagar, Lucknow, Uttar Pradesh 226016
- Email: [email protected]
This Privacy Policy is provided for informational purposes and is subject to revision. Please review it periodically to stay informed about our data practices.
