Refund, Return, and Cancellation Policy
This page outlines our policies regarding refunds, returns, and cancellations for our Managed WordPress Hosting services. At F9Host, we are committed to transparency and customer satisfaction while ensuring our practices adhere to the Guidelines on Regulation of Payment Aggregators and Payment Gateways.
1. Refundability and Cancellability
Refundable Service: Our Managed WordPress Hosting service is eligible for a refund if you cancel within the first 30 days of service activation. This guarantee applies solely to the initial payment for the service.
Cancellable Service: You may cancel your subscription at any time. However, refunds will only be issued if the cancellation request is submitted within the 30-day money-back guarantee period.
2. Eligibility Conditions
To qualify for a refund, the following conditions must be met:
- Time Frame: The refund or cancellation request must be submitted within 30 days from the date of service activation.
- Service Utilization: The refund applies only to the Managed WordPress Hosting plan and is available solely for the first payment. If services are used beyond the 30-day period or if additional non-hosting services are rendered (e.g., domain registration, add-ons), they will not be eligible for a refund.
- Compliance with Terms: Refunds will not be issued if your account has been suspended or terminated due to a breach of our Terms of Service or engagement in any prohibited activities.
- Non-refundable Charges: Payments for manual work, premium support, software licenses, and account credits are non-refundable.
3. Initiation Process
To initiate a refund, return, or cancellation request, please follow these steps:
- Cancellation Request: Log in to your account dashboard and submit a cancellation request, or contact our support team directly.
- Support Ticket: Open a support ticket with our billing department, providing your account details and a clear statement of your refund, return, or cancellation request.
- Verification: Our team will review your request to confirm eligibility based on the conditions outlined above.
4. Processing Timelines
- Approval and Processing: Once your refund or cancellation request is approved, we will process your refund within 3 working days.
- Refund Method: Approved refunds will be credited back to your original payment method. For services that have been partially utilized, the refund amount will be calculated on a prorated basis.
5. Contact Information
If you have any questions or require further assistance, please contact our billing department at:
https://f9host.com/contact-us/
We are here to help ensure a smooth and transparent experience
